Improve user satisfaction, increase efficiency and expand into new markets
Organizations across industries are creating Conversational AI strategies to connect with customers and employees, improve engagement and drive efficiency. Whether the technology is used to help customers make purchase decisions, increase the accessibility of your business, or to simplify life at home, Conversational AI has the potential to transform customer service, commerce and more.
Natural Language Processing (NLP) is used in Conversational AI to improve its ability to perform tasks in response to human interactions by understanding the intent in human language and analyzing sentence structures to determine the best response to a human query. High-quality training data is key to ensuring that the NLP algorithms deliver accurate results.